Frequently Asked Questions

Applications at Wellen are typically reviewed and approved within 24 to 72 hours once all required documentation has been submitted. Our leasing team works efficiently to help you start your journey to your new home.

Yes, Wellen offers furnished apartment homes for residents seeking a move-in ready living experience. Contact our leasing team to learn more about furnished options and availability.

Yes, Wellen offers flexible short-term lease options to accommodate a variety of living situations. Contact our leasing team to explore available lease terms that fit your needs.

Corporate leases are not available at Wellen at this time. Contact our leasing team to discuss alternative leasing options that may meet your needs.

Residents at Wellen are welcome to personalize their apartment homes with decorations. Please note that the unit must be returned to its original move-in condition at move-out, so we recommend using removable solutions for wall hangings and décor.

Each apartment home at Wellen includes essential appliances for modern living, including a full-size refrigerator, microwave, and an in-unit washer and dryer for your convenience.

Subletting is not permitted at Wellen. If your circumstances change, please contact our leasing team to discuss your lease options.

Yes, all apartment homes at Wellen feature in-unit laundry with a full-size washer and dryer, providing residents with the convenience of doing laundry from the comfort of home.

Wellen's pool and deck area are available year-round for residents to enjoy. Whether you're relaxing poolside or taking a refreshing swim, our outdoor amenities are designed for your comfort in every season.

The fitness center at Wellen is available daily from 5 A.M. to 11 P.M., giving residents extended hours to fit workouts into their schedule.

Yes, Wellen provides controlled access to the building for enhanced resident safety and security. Our secure entry system helps ensure that only authorized individuals can access the community.

Our leasing office is unable to accept or hold packages on behalf of residents. We recommend using package tracking and delivery instructions to ensure your deliveries arrive safely at your door.

Yes, Wellen offers on-site parking for residents. Contact our leasing team for details on parking options and availability.

EV charging stations are not currently available at Wellen. For the latest updates on community amenities, please contact our leasing team.

Yes, Wellen is conveniently located near public transportation, with light rail access less than a mile away. This makes commuting and exploring the area easy and accessible for residents.

Wellen is proudly located within the Charlotte-Mecklenburg Schools (CMS) district, providing residents with access to a range of educational options for families.

Wellen offers multiple convenient options for paying rent, including Flex payment plans, payment coupons at participating locations, cashier's checks, and through the Loft Living resident portal. Contact our leasing team for more details on payment methods.

Yes, renter's insurance is required for all residents at Wellen. This policy helps protect your personal belongings and provides liability coverage during your lease term.

Utilities are not included in your monthly rent at Wellen. Residents are responsible for setting up and paying for their own utility services. Contact our leasing team for more information on utility providers in the area.

Setting up utilities at Wellen is simple with Updater, a convenient service that helps streamline the process of transferring and activating your utility accounts before move-in.

Wellen offers bulk cable service through AT&T, providing residents with convenient, pre-installed connectivity. Contact our leasing team for details on internet and cable options.

Yes, Wellen is a pet-friendly community that welcomes furry family members. We understand that pets are an important part of your life, and we're happy to have them as part of our community.

Wellen welcomes pets and does have pet-related fees. For current details on pet fees, deposits, and monthly pet rent, please contact our leasing team.

Wellen welcomes pets; however, certain breed restrictions do apply. Contact our leasing team for specific information on our pet policy and any applicable restrictions.

Yes, Wellen has dedicated on-site maintenance staff available to assist residents with service requests and ensure your home is well-maintained.

If something in your apartment home needs repair, simply submit a service request through the Loft Living resident portal. Our maintenance team will address your request promptly.

Maintenance requests at Wellen are addressed as they are received, with most non-emergency requests completed the same day or within 24 hours. Emergency requests are always prioritized for immediate attention.

No, residents do not need to be present for our maintenance team to complete a service request. Our team will coordinate entry and ensure the work is done efficiently.

During regular business hours, our leasing office can assist with lockouts when you present a valid photo ID matching your resident file. Please note that lockout assistance is not available after hours.

Before you move in, each apartment home at Wellen is professionally cleaned, including fresh carpet and paint as needed. Our maintenance team also inspects the unit and completes any necessary repairs to ensure everything is ready for your arrival.